bioface
September 8, 2009 - Cerecom is proud to announce that we have reached an agreement with Bio Recognition (BRS) Security establishing Cerecom as a Master Distributor. Cerecom has also been designated as the first approved Systems Integrator for BRS’s BioFace product line (facial recognition door entry). We believe this creates a special revenue opportunity for all our dealers.

Link to Press Release

Link to Bio Recognition Security


globe logo
Your “one-stop” supplier for all your call center needs.

 You say you don’t have a call center. Anyone who creates revenue or supports product has a call center and we have the automation tool to fit your needs.

Why CERECOM?
  • Over 25 years experience providing individual solutions to complex problems.
  • The most cost-effective solutions provider you will find.
  • We’ll work with you and your other suppliers to provide a truly integrated enterprise solution.


SuperNOVAE IQ II Slide Show
SuperNOVAE IQ II Slide show - (click on picture to start) An easy-to-navigate 11 slides showing some of the features of the SuperNOVAE IQ II ACD reporting package. .

Screen pop PPT presentation IQ-NET Gateway Screen Pop Presentation - (click on picture to start) Power Point presentation overview of how IQ-NET can act as a gateway to your enterprise software to provide integrated agent screen pops (reducing errors and repetitive keystrokes while improving overall caller satisfaction). We can interface with virtually any enterprise solution your customer may already have. Be sure to run this with Power Point for Office 2002 or later.

 NovaAGENT IVR and IQ-NET Gateway Screen Pop Presentation - NovaAgent IQ-NET Presentation (click on picture to start) Our NovaAGENT (IVR in a box) integrates with the IQ-NET Gateway (above) to provide screen pops that automatically populate with the database information from the IVR touch-tone inputs from the caller and the screen pops automatically flow from agent to agent as the call is passed around. This eliminates asking the caller the same questions, over and over. Be sure to run this with Power Point for Office 2002 or later.



 PDF Slick SuperNOVAE IQ II Slick - (click on picture to enlarge) A one page (front and back) slick presenting the SuperNOVAE IQ II product. Print this on two-sided glossy as a handout to prospective customers. This shows a group view, two agent views, an agent floorplan view (station based), a discrete view of an agent showing a couple exceptions, and a couple of graphed reports.





SuperNOVAE IQ II Demo PPT SuperNOVAE IQ II Demo Presentation - For better control (and a little less quality), you can use this power point presentation in place of the download demo. This is ideal when you must present the product in a limited amount of time. . (Click on picture to start) To download a SuperNOVAE IQ II Demo , click on this link (left). Select, run this program from its current location, then follow the online instructions.


QueVIEW Presentation NovaQueVIEW Presentation - (click on picture to start) Our NovaQueVIEW (personal ACD) provides complete flexibility on handling incoming calls. Agents can preview their incoming calls, re-route them, send them straight to voice mail, or ask them to wait a little longer. They can even play (IVR like) pre-recording messages with data to callers while they continue to hold (ex. I'm very busy right now but please call back between 2PM and 3PM this afternoon). Be sure to run this with Power Point for Office 2002 or later.


 NovaBRIDGE Presentation - NovaBRIDGE Presentation (click on picture to start) Our NovaBRIDGE (conference bridge) provides advanced large conferencing with all the "bells and whistles". We provide three types of conference members (leaders, participants, and listeners). We provide Q&A, polling, audio FX, and many other features. For conference solutions as small as 4 ports or as large as 576 ports, we have your ideal solution. Be sure to run this with Power Point for Office 2002 or later.